Star Nail Lounge is equipped with the highest quality of products and services. Our staff has good experience and are well-trained to provide high-quality services for your wants and needs. Your satisfaction is our top priority. If you are dissatisfied with any of our services, please let us know within 3 days, and we will try our best to make everything right. All services are NON-refundable. Health and Safety Star Nail Lounge reserve the right to refuse service to any customer if their health condition is not sufficient for a safe and clean service. Please inform our nail technician about your medical conditions that we need to be aware of before your service begins. We believe these are the necessary standards to keep a clean and healthy environment. All equipment is sterilized and sanitized for each use. For your peace of mind, all our implements are either discarded after a single use or properly sanitized in an EPA-registered, hospital-grade disinfectant and sealed in a sanitation pouch. We also have a very sophisticated ventilation system to clear out all the fumes and dust, so it always smells fresh. Late Arrival Please kindly notify our salon if you are going to be late for your appointment. If you arrive late by 15-20 minutes without advance notice, we shall reserve the right to move on to the next customer. Star Nail Lounge would like to thank you for your continued patronage! It has been our pleasure to serve you.